- Are you using the Primary Buyer's information; not a co-signer? Make sure you're using the primary buyer's information and not the co-signer information.

- Could your last name be saved differently? (i.e. Carter III, Carter Jr., Carter-Smith)

- Are you a business? If you are, ask for a registration code from your dealer.

If you've tried the above solutions but you still cannot login to your account, request a Carpay registration code from your dealer.

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