If Carpay provided you with a merchant account, you'll have sixty (60) days to complete your PCI Compliance questionnaire in order to remain PCI Compliant with the card networks (VISA, MasterCard, etc.), or you will be billed $29.95/mo for each month thereafter that the questionnaire remains outstanding.

Managing PCI Compliance

When merchants first sign up they have a 90 day (3 month) grace period before they will begin to get charged the non-compliance fee. Once they are out of this grace period they have until the 15thof the month to avoid getting charged the fee that month.

Note: CardConnect WILL add a monthly charge of $29.95 for non-compliant merchants. After 90 days.

CardPointe users can access the Trustwave CardConnect PCI Program from within the CardPointe application, without the need to enter separate Trustwave login credentials.

If a user is not already registered with Trustwave, an account will be created automatically upon accessing Trustwave through CardPointe for the first time.

Accessing Trustwave through CardPointe:

  1. Login to CardPointe.
  2. Navigate to My Account.
  3. If an account’s Merchant ID (MID) is not PCI compliant, a message displays at the top of the My Account screen. Click Learn how to get compliant to automatically log in to Trustwave. Additionally, users can click the Non-Compliant link that displays in the My Merchant Accountsection of the My Account screen to automatically log in to Trustwave.
  4. If an account’s Merchant IDs are PCI compliant, click the Compliant link that displays in the My Merchant Account section of the My Account screen to automatically log in to Trustwave.

Note: If a merchant has multiple MIDs that are “chained” together in Trustwave, please contact the CardPointe Support team for additional assistance.

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