The Current Contact Info report allows dealers to review and compare customer phone numbers and email addresses stored in Carpay and in their DMS, side by side.
This report is commonly used to identify missing, outdated, or inconsistent contact information so outreach and collections efforts are more effective.
What this report shows
Each row represents a single customer record. The report compares contact information from multiple sources, so discrepancies are easy to spot.
Column | Description |
Customer | Name of the customer. |
Email in Carpay (Customer) | Email saved in Carpay by the customer. |
Email in Carpay (Dealer) | Email saved in Carpay by the dealer. |
Email in DMS | Email imported from the DMS system. |
Phone # in Carpay (Customer) | Phone # saved in Carpay by the customer. |
Phone # in Carpay (Dealer) | Phone # saved in Carpay by the dealer. |
Cell # in DMS | Mobile # imported from the DMS system. |
Home # in DMS | Home # imported from the DMS system. |
Customizing visible columns
You can choose which contact fields appear in the report using the Columns menu at the top of the page.
Search, sort, and export options
The report includes tools to help you work with the data:
Search — Quickly find customers by name, phone number, or email address.
Sort — Click any column header to sort results.
Export
Export to CSV for spreadsheet review or cleanup.
Export to PDF for printing or sharing.
Column Visibility — Use the Columns button to show or hide specific contact fields.
Common dealer use cases
Dealers commonly use this report to:
Identify missing or incorrect phone numbers
Compare customer-entered vs dealer-entered contact info
Improve text, call, and email deliverability
Prepare lists for Direct Messages or outreach
Keep Carpay and DMS records aligned
Important notes
This report is read-only; changes must be made in Carpay or the DMS
Updates may not appear instantly if data was recently modified
Regular review helps reduce failed communications and returned messages