Overview
The Carpay Dashboard gives dealers a real-time snapshot of payment activity, customer behavior, delinquency trends, and communication performance. Depending on your dealership’s fee structure and your user permission level, the dashboard you see may look slightly different.
This article walks through the three most common dashboard views and explains what each chart represents.
Dashboard View 1: Dealers who set their own convenience fees (full view)
Dashboard View 2: Users who do not have access to the financial graphs
Dashboard View 3: Dealers on platform fees (no Convenience Fees graph)
Dashboard View 1: Dealer-Set Convenience Fees (Full View)
Dealers who choose and collect their own convenience fees see the complete dashboard, including the Convenience Fees Collected chart in the upper-left corner.
Charts on This Dashboard
Convenience Fees Collected
This chart displays the total amount of convenience fees collected over time. You can toggle the view by selecting:
Daily – fees collected each day
Weekly – fees collected per week
Monthly – fees collected per month
Total Payments Collected
Shows the total amount of payments processed inside Carpay, broken into two categories:
Blue bars – Carpay Collected: Payments made by the customer through the Website, Mobile App, AutoPay, or IVR (Carpay Pay-by-Phone).
Green bars – Dealer Collected: Payments processed inside Carpay by dealership staff.
You can switch the view between Daily, Weekly, and Monthly using the toggle below the chart.
Customer Information
Tracks the makeup of your customer base over time:
Blue bars – Open Customers: The number of active (open) loans in Carpay.
Green bars – Customers with AutoPay: Customers who are set up on AutoPay.
Yellow bars – Registered Customers: Customers who have registered their account in Carpay.
Toggle between Weekly and Monthly to view trends over different time spans.
Delinquency Percentages
A monthly trend line showing how your portfolio is performing:
Blue line: Percentage of accounts that are current or 1–10 days past due.
Green line: Percentage of accounts that are 11+ days late.
Use this chart to spot trends and identify months where delinquency is rising or improving.Delinquency Information Current (Days Late)
A pie chart that breaks down your current portfolio by how late each account is. The chart is divided into:
Current
1–10 days late
11–30 days late
31–60 days late
61–90 days late
91+ days late
Each slice shows the percentage of your total accounts that fall into that range.
WLA Stats
Tracks the performance of your White Label App outreach:
Blue line: Number of texts sent.
Green line: Number of emails sent.
Yellow line: Number of payments made as a result of those messages.
Switch between Daily, Weekly, and Monthly to evaluate engagement over time.
Reminder Stats
Tracks the delivery success of reminder messages:
Blue line: Number of reminder messages (texts and emails) sent.
Green line: Number of messages that failed to deliver.
Toggle between Daily, Weekly, and Monthly views to monitor delivery health.
Dashboard View 2: Users Without Access to Financial Graphs
Some users will see a dashboard that does not display the financial graphs (Convenience Fees Collected and Total Payments Collected). This is controlled by user permissions in Carpay.
Why a User Might See This View
This view appears when a user has not been granted permission to see financial data such as collected payments and convenience fees. Common reasons include role-based restrictions or newly created user accounts that have not yet been configured.
How to Grant Access to the Financial Graphs
A dealership admin can adjust the user’s permissions so the financial charts appear on their dashboard. To do this:
Log in to Carpay as an admin user.
Navigate to the User Settings or User Management area of your dealership account.
Locate the user whose permissions you want to update and open their profile.
Enable the permission(s) related to viewing financial data (Convenience Fees and Total Payments Collected).
Save the changes and have the user refresh their dashboard or log out and back in.
Note: If you’re not sure which permission controls visibility of the financial graphs, contact Carpay Support and we’ll help you locate the correct setting for your user.
Charts Visible in This View
All non-financial charts remain available to the user:
Customer Information
Tracks the makeup of your customer base over time:
Blue bars – Open Customers: The number of active (open) loans in Carpay.
Green bars – Customers with AutoPay: Customers who are set up on AutoPay.
Yellow bars – Registered Customers: Customers who have registered their account in Carpay.
Toggle between Weekly and Monthly to view trends over different time spans.
Delinquency Percentages
A monthly trend line showing how your portfolio is performing:
Blue line: Percentage of accounts that are current or 1–10 days past due.
Green line: Percentage of accounts that are 11+ days late.
Use this chart to spot trends and identify months where delinquency is rising or improving.Delinquency Information Current (Days Late)
A pie chart that breaks down your current portfolio by how late each account is. The chart is divided into:
Current
1–10 days late
11–30 days late
31–60 days late
61–90 days late
91+ days late
Each slice shows the percentage of your total accounts that fall into that range.
WLA Stats
Tracks the performance of your White Label App outreach:
Blue line: Number of texts sent.
Green line: Number of emails sent.
Yellow line: Number of payments made as a result of those messages.
Switch between Daily, Weekly, and Monthly to evaluate engagement over time.
Reminder Stats
Tracks the delivery success of reminder messages:
Blue line: Number of reminder messages (texts and emails) sent.
Green line: Number of messages that failed to deliver.
Toggle between Daily, Weekly, and Monthly views to monitor delivery health.
Dashboard View 3: Dealers on Platform Fees
Dealerships enrolled in Carpay’s platform fee structure do not collect their own convenience fees, so the Convenience Fees Collected chart does not appear on their dashboard. All other charts remain available.
Charts on This Dashboard
Total Payments Collected
Shows the total amount of payments processed inside Carpay, broken into two categories:
Blue bars – Carpay Collected: Payments made by the customer through the Website, Mobile App, AutoPay, or IVR (Carpay Pay-by-Phone).
Green bars – Dealer Collected: Payments processed inside Carpay by dealership staff.
You can switch the view between Daily, Weekly, and Monthly using the toggle below the chart.
Customer Information
Tracks the makeup of your customer base over time:
Blue bars – Open Customers: The number of active (open) loans in Carpay.
Green bars – Customers with AutoPay: Customers who are set up on AutoPay.
Yellow bars – Registered Customers: Customers who have registered their account in Carpay.
Toggle between Weekly and Monthly to view trends over different time spans.
Delinquency Percentages
A monthly trend line showing how your portfolio is performing:
Blue line: Percentage of accounts that are current or 1–10 days past due.
Green line: Percentage of accounts that are 11+ days late.
Use this chart to spot trends and identify months where delinquency is rising or improving.Delinquency Information Current (Days Late)
A pie chart that breaks down your current portfolio by how late each account is. The chart is divided into:
Current
1–10 days late
11–30 days late
31–60 days late
61–90 days late
91+ days late
Each slice shows the percentage of your total accounts that fall into that range.
WLA Stats
Tracks the performance of your White Label App outreach:
Blue line: Number of texts sent.
Green line: Number of emails sent.
Yellow line: Number of payments made as a result of those messages.
Switch between Daily, Weekly, and Monthly to evaluate engagement over time.
Reminder Stats
Tracks the delivery success of reminder messages:
Blue line: Number of reminder messages (texts and emails) sent.
Green line: Number of messages that failed to deliver.
Toggle between Daily, Weekly, and Monthly views to monitor delivery health.
Need Help?
If your dashboard doesn’t look like any of the views above, or if you believe a chart is missing or showing incorrect data, please reach out to Carpay Support for assistance.