- Are you using the Primary Buyer's information; not a co-signer? Make sure you're using the primary buyer's information and not the co-signer information.
- Could your last name be saved differently? (i.e. Carter III, Carter Jr., Carter-Smith)
- Are you a business? If you are, ask for a registration code from your dealer.
If you've tried the above solutions but you still cannot login to your account, request a Carpay registration code from your dealer.