After customers have made payments to your dealership via Carpay you will not see the payments in your DMS immediately. When logged into Carpay in the Recent Payments tab you will see Approved in DMS ✔️, If there is no, ✔️ you will need to download Carpay payments in your DMS.
Download Carpay Payments
1. Select the Tools tab in your Deskmanger software
2. Select Download Payment
3. Download Carpay payments will preview
*Note: Make sure to close out your DeskManager work station at the end of the day to ensure automatic payment downloads upon the next login to DeskManager.