How-To Videos

Carpay Features 101

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10 articles in this collection
Written by Victoria Urso

Work Late Accounts Auto-Enroll

This feature gives you the ability to automatically send recurring emails/text messages to your delinquent customers in English or Spanish.
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Written by Victoria Urso
Updated over a week ago

Making a Payment on the Carpay App

The Carpay app provides a fast and easy way for customers to make a payment towards their loan and view past loan payments.
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Written by Victoria Urso
Updated over a week ago

Virtual Terminal: Taking Down Payments and Misc. Payments

With Carpay you will also get a generic virtual terminal for all payments that are not part of the original installment contract.
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Written by Victoria Urso
Updated over a week ago

Using Smart Auto-Pay

Smart Auto-Pay allows you to customize an autopay schedule for your customers.
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Written by Victoria Urso
Updated over a week ago

How a Customer Makes a Payment

All it takes are a few clicks of a button for a customer to make a loan payment through Carpay.
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Written by Victoria Urso
Updated over a week ago

Enrolling Customers in Autopay

Enrolling customers in autopay will save your dealership headaches and time. It's as easy as flipping a switch.
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Written by Victoria Urso
Updated over a week ago

Taking Payments Over-the-Phone or In-Store

On your Carpay Dealer Dashboard, you will be able to take payments from your customers directly; over-the-phone and in-store.
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Written by Victoria Urso
Updated over a week ago

Sending Registration Codes to Customers

If your customer did not provide a social security number and are logging-in to Carpay for the first time, you can Send a Registration Code.
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Written by Victoria Urso
Updated over a week ago

How to Use Payment Requests

The Payment Requests feature allows you to create an invoice right in the Carpay portal to easily send to your customers via text or email.
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Written by Victoria Urso
Updated over a week ago

How to use Work Late Accounts

The Work Late Accounts feature can be used if you need extra communications sent to your most delinquent customers.
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Written by Victoria Urso
Updated over a week ago