I have questions or requests regarding my loan.
At Carpay, we're just here to make it easier for you to make payments, check receipts, and control your accounts online. However, we can't speak on behalf of your lender. If you have any loan-related questions, please contact your lender directly.
To manage Auto-pay, you must be logged in as a registered user. Logging in as a guest will not allow you to make changes to Auto-Pay. After you make a payment, the system will ask if you would like to store the Credit Card & enable Auto-Pay. ...
Activating Your Dealership Carpay Account
We know commitment can be hard. That’s why we’ve created an activation process that’s as easy as five steps with no commitment needed. Completing the five steps means you’re on your way to reducing your delinquency and increasing your dealership’s ...
How long does it take for my payment to go through?
Payments made on Carpay are processed immediately. However, your lender will have an opportunity to review the payment before posting it to your account. Ultimately, the time for your payment to be reviewed so that you can access your detailed ...
How do I use a registration code?
You can use a Registration Code to access your Carpay account if you did not provide a social security number to your dealer (or if you are having difficulty accessing with your last name/social security). You will need to ask your dealer to send you ...