Accepting Carpay Payments in AutoManager
After customers have made payments to your dealership via Carpay you will not see the payments in your DMS immediately. When logged into Carpay in the Recent Payments tab you will see "Approved in DMS ✔️".
If there is no, ✔️ you will need to download Carpay payments in your DMS.
How to Download Carpay Payments
Select the Tools tab in your DeskManager software
Select Download Payment
Download Carpay payments will preview
Make sure to close out your DeskManager work station at the end of the day to ensure automatic payment downloads upon the next login to DeskManager.
Syncing data between AutoManager and Carpay
If you are finding that the payment data in AutoManager is different than what is showing in Carpay or vice versa, it might mean you need to sync the two platforms. Two simple steps will get you on the right track: 1. You need to upload your active ...
Virtual Terminal: Taking Down Payments & Misc. Payments
With Carpay you will also get a generic virtual terminal for all payments that are not part of the original installment contract. Go to the "Taking Down Payments & Misc. Payments: Virtual Terminal" article.
Taking Down Payments & Misc. Payments: Virtual Terminal
With Carpay you will also get a general virtual terminal for all payments that aren't part of the original installment contract. You can use the Virtual Terminal for things like: Down payments Tag/Title fees Repair bills Non-BHPH deals (cash car ...
Taking Payments Over-the-Phone or In-Store
On your Carpay Dealer Dashboard, you will be able to take payments from your customers directly; over-the-phone and in-store. Click here to view the "Taking Payments Over-the-Phone and In-Store" support article.
Accepting Carpay Payments in Wayne Reaves
Once your customer makes a payment on Carpay: If a payment comes through one of your Carpay channels, and that payment doesn't have any "irregularities", the payment should automatically post to the customer's account in your DMS, without needing ...