How to Prevent Friendly Fraud (Chargebacks)
Do your customers allow friends, family members, or significant others to make payments towards their loan?
The Approved Payer Names feature prevents any unauthorized people from making payments towards your customers’ loans.
To enlist someone as an Approved Payer:
Go to the customers profile
Click “Approved Payer Names”
Type in the exact name shown on the credit card of the payer who is authorized to make payments towards the loan
Add any additional names exactly matching the name shown on the credit card
We always recommend having a credit card authorization form filled out prior to adding a name to prevent any chargeback disputes from happening in the future. The Credit Card Authorization form template is attached to this article.