My account isn't showing up.
There are two different ways to login to your Carpay account witch apply to both the website and mobile app.
For First-Time Users
Make sure you have the first-time user box selected.
Once selected, enter your last name & the last four digits of your social security number. Then click the login button.
If you have already logged into your account, chances are you registered your account after making a payment and can log in with the email and password you created. However, if you didn't register or can not remember, you will need to log in as a First-Time User.
I do not have an SSN:
If you do not have a social security number, please contact your dealer, and they will be able to provide you with a Registration Code
you can use to log in.
I am unable to login as a First-Time User: If you are unable to login as a First-Time User, here are some helpful tips:
If you have two last names, make sure you enter both.
Make sure you are entering the information of the loan holder.
If you are unsure if you have registered your account, you can reset your password by clicking "I forgot my password" and you will receive an email from Carpay.
If you are unable to login, please contact your dealer for assistance.
How do I register my account?
Once you've logged in as a guest by clicking "First-Time User" on the login page, you'll be able to register with an email/password after you've made your first payment. You can also request a registration code from your lender and click "I have a ...
Making Cash Payments using Carpay
If your dealership has the option enabled, you can make Cash payments at participating retail stores nearest to you. If the option is available, you will log into Carpay online or via our mobile app, and click "In-Store Code". Online, this button is ...
Setting Text/Email Reminder Preferences
Once logged in, click Account Settings: Then, check/uncheck the boxes for the reminders you'd like to receive:
Making Payments on Multiple Cars Using the Same Login
Yes, you can make payments on multiple cars using your same login account by clicking "Add loans to your account" once you're logged in and registered on your first loan. Go to the link here and enter the primary buyer information for the loan you ...
How long does it take for my payment to go through?
Payments made on Carpay are processed immediately. However, your lender will have an opportunity to review the payment before posting it to your account. Ultimately, the time for your payment to be reviewed so that you can access your detailed ...