Taking Payments Over-the-Phone and In-Store

Taking Payments Over-the-Phone and In-Store

On your Carpay Dealer Dashboard, you'll be able to take payments from your customers directly; over-the-phone and in-store.
Payments taken here will show up right in your DMS.

Additionally, you're interacting with the same Carpay account as your customers are, so if you save a payment method on file, your customer will also be able to login to Carpay and use that saved payment method.



Once you're logged in, you can search for customers and view information:
  • Last login date

  • Payment methods on file

  • Auto-pay settings

  • Text reminder settings

  • Next payment dates

  • And more


Customers Tab


Once you have selected the customer you wish to take actions for you can:
  • Make one-time payments

  • Set up autopay

  • Enable text reminders

  • Save payment methods on file

  • Send registration codes

  • Add or remove card names accepted by Carpay

  • Block customer from making payments


Customer Page



    • Related Articles

    • Taking Payments Over-the-Phone or In-Store

      On your Carpay Dealer Dashboard, you will be able to take payments from your customers directly; over-the-phone and in-store. Click here to view the "Taking Payments Over-the-Phone and In-Store" support article.

    • Virtual Terminal: Taking Down Payments & Misc. Payments

      With Carpay you will also get a generic virtual terminal for all payments that are not part of the original installment contract. ​ Go to the "Taking Down Payments & Misc. Payments: Virtual Terminal" article.

    • Taking Down Payments & Misc. Payments: Virtual Terminal

      With Carpay you will also get a general virtual terminal for all payments that aren't part of the original installment contract. You can use the Virtual Terminal for things like: Down payments Tag/Title fees Repair bills Non-BHPH deals (cash car ...

    • Cash Payments (Paysafe) FAQ

      Paysafe is an optional feature offered by Carpay that allows customers to make Cash payments at participating retail stores nearest to your borrowers. If you are a current Carpay dealer and would like to request more information, please reach out to ...

    • What are all the services Carpay offers?

      Question: What all do I get when I signup for Carpay? Answer: When you signup for Carpay, you'll be given unlimited access and use to the following: Online Customer Portal: www.pay.carpay.com - This is where your borrowers can login from any web or ...