What are all the services Carpay offers?
Question: What all do I get when I signup for Carpay?
Answer: When you signup for Carpay, you'll be given unlimited access and use to the following:
Online Customer Portal: www.pay.carpay.com - This is where your borrowers can login from any web or mobile browser to make payments on and manage their auto loan with you.
IVR Phone System: This automated phone system will take payments from your customers 24/7. Once you signup, your Carpay account manager will assign your dealership a phone number, and your customers will be able to call that phone number and make payments by typing in their credit card numbers through the automated system.
Unlimited Text Reminders: Once your customers login to the Carpay system, Carpay will be able to send text messages to your customers to keep them up-to-date with their account, including payment reminders, autopay success, autopay failure, and other messages you'd like to send.
Unlimited Email Reminders: Once your customers login to the Carpay system, Carpay will be able to send emails to your customers to keep them up-to-date with their account, including payment reminders, autopay success, autopay failure, and other messages you'd like to send.
Carpay Admin Portal: From any web or mobile browser, you can login to your dealership's Carpay Admin Portal and view real-time payment data from any payment channel that is entered into your Wayne Reaves DMS. This means you can view any incoming payments at any time from any web browser; as well as some other neat reporting features that Carpay offers!
Virtual Terminal: Your dealership will have unlimited access to a virtual terminal that will allow you and your staff to manually enter in credit card payments.
ACH Payments (optional): Once you've signed up with Carpay, you'll be able to apply for an ACH processing account. If your dealership is approved, you'll be able to take ACH payments from your borrowers as well.
Physical Terminal (optional): With Carpay, you'll have the option to order physical terminals (swipers), which will process payments through your Carpay merchant account.
Virtual Terminal: Taking Down Payments & Misc. Payments
With Carpay you will also get a generic virtual terminal for all payments that are not part of the original installment contract. Go to the "Taking Down Payments & Misc. Payments: Virtual Terminal" article.
Taking Down Payments & Misc. Payments: Virtual Terminal
With Carpay you will also get a general virtual terminal for all payments that aren't part of the original installment contract. You can use the Virtual Terminal for things like: Down payments Tag/Title fees Repair bills Non-BHPH deals (cash car ...
Taking Payments Over-the-Phone or In-Store
On your Carpay Dealer Dashboard, you will be able to take payments from your customers directly; over-the-phone and in-store. Click here to view the "Taking Payments Over-the-Phone and In-Store" support article.
How to Use Payment Requests
The Payment Requests feature allows you to create an invoice directly within the Carpay portal to easily send to your customers via text or email. Once you send the invoice to your customers, they will be able to make the payment right away! Payment ...
Cash Payments (Paysafe) FAQ
Paysafe is an optional feature offered by Carpay that allows customers to make Cash payments at participating retail stores nearest to your borrowers. If you are a current Carpay dealer and would like to request more information, please reach out to ...