Is there a long-term contract with Carpay?
No. There is no long-term commitment required to use Carpay, and there are no cancellation fees if you decide to stop using the platform.
How long does it take for funds to be deposited after a customer pays?
Carpay offers next-day funding to most dealerships after a customer payment is made.
What happens if I order a vehicle repossession and a customer tries to pay through Carpay?
You can block customers directly from the Carpay dealer login. Blocked customers will be unable to make payments through Carpay and will be instructed to contact you if they attempt to do so.
What if I don’t accept partial payments?
Carpay allows you to control whether partial payments are accepted. This setting can be enabled or disabled from the Carpay dealer login.
Can I take down payments using Carpay?
Yes. You can process down payments using either:
A physical Carpay terminal, or
The Carpay virtual terminal
Can I view payments when I’m not in the office?
Yes. The Carpay dealer site is accessible from any web or mobile browser. You can view all payments that have been entered into your DMS from any payment source, including Carpay.