Carpay

Common questions about using Carpay, including contracts, funding timelines, payments, and feature access.

General Questions

How to sign up for Carpay and how to get started.

Activating a Carpay account for your dealership

How customers access and make payments on their car loan through the web portal, mobile app, or phone, and what actions they can take once logged in.

How Carpay works for your customer

Steps for logging in to the Carpay dealer site using a web browser, including password recovery and troubleshooting tips.

Logging in to Carpay

How to add, manage, and control user access in Carpay, including roles, permissions, and location access.

Managing users in Carpay

How to respond to a credit card chargeback, including required timelines and documentation for disputing a transaction.

Handling chargebacks

What PCI compliance is, how Carpay dealers complete required PCI questionnaires, and how to avoid non-compliance fees.

PCI Compliance

Overview of all Carpay services, including customer payment options, notifications, loan management tools, automation, and dealer dashboard features.

What is included with Carpay

Common questions about Carpay’s cash payment option (Paysafe), including fees, limits, funding timelines, and barcode use.

Cash Payments (Paysafe)

Create a custom design with text, images, and links

Privacy Policy

Terms & Conditions

Footer Links

Make a Payment

Dealer Login

Call Us

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