If you’re trying to log in or set up your Carpay account for the first time and aren’t sure which option to choose, this guide will walk you through the correct steps based on what you see on screen.
Choose the correct login option
When you arrive at the Carpay login screen (either mobile app or web browser), you’ll see two tabs at the top:
Account Log In — for users who have already registered
First-Time User — for customers registering for the first time
If you are new to Carpay, you must select First-Time User.
Register as a First-Time User
On the First-Time User tab, enter:
Your first name
Your last name
The last 4 digits of your SSN, if available
If your information matches what your dealership has on file, you’ll be guided through completing registration and creating your login credentials.
If your account doesn’t appear
If your account is not found, this is common and usually means:
Your dealership does not have an SSN on file
The information entered does not exactly match dealership records
Your account was recently added and hasn’t synced yet
When this happens, you’ll need to use a registration code.
Using a registration code
A registration code is provided by your dealership and allows you to register without SSN verification.
To use a registration code:
On the login screen, click I have a registration code
Enter the code exactly as provided
Complete your account setup
Once registered, you’ll be able to log in normally going forward.
Already registered?
If you’ve registered before:
Select Account Log In
Enter your email and password
If needed, click I forgot my password to reset it
Still need help?
If you:
Don’t have a registration code
Can’t find your account
Aren’t sure which option to choose
Contact your dealership directly. They can:
Verify your information
Issue a registration code
Confirm your account is active
Carpay Support cannot create or modify customer accounts without dealership involvement.