Carpay

How to add an additional loan or vehicle to your existing Carpay account using a registration code.

Adding an additional loan to your Carpay account

How to download the Carpay mobile app on iPhone or Android to make payments and manage your account.

Downloading the Carpay mobile app

Where to direct questions about your car loan versus questions Carpay can help with about payments or account access.

Car loan questions & requests

How to register for Carpay, what to do if your account doesn’t appear, and how to use a registration code to access your account.

Getting access to your Carpay account

How to manage autopay, including where to find autopay settings and how to start or cancel automatic payments.

Managing autopay

How to reset your Carpay password using the “I forgot my password” option on the login screen.

Resetting your password

How to choose and update your Carpay text message and email reminder preferences so you receive alerts about upcoming payments.

Setting text & email reminder preferences

All the ways you can make a payment with Carpay — online portal, mobile app, phone IVR, dealership in-person, and autopay.

What are all the methods to make a payment

Most Carpay payments are processed immediately and appear within minutes, though some may remain pending until dealer approval.

When your payment will post

How to make cash payments in Carpay using the In-Store Code feature — generate a payment code and pay in person at a retail partner.

Making cash payments using Carpay

Carpay support articles aimed for payers, or BHPH customers.

Payer Support

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Privacy Policy

Terms & Conditions

Footer Links

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