If your question is about your loan — such as your balance, payoff amount, contract details, title status, or anything the dealership manages — this article explains where to find help.
Carpay helps you make payments and view payment details, but your lender/dealership is responsible for the loan itself.
What Carpay can help with
Carpay can assist you with:
Making a payment
Viewing your payment history
Resetting your password or accessing your account
Any technical issues you encounter
These items are all handled through Carpay’s portal or mobile app.
What your dealership handles
Questions or requests related to your loan contract and status should be directed to your dealership or lender. This includes:
Payoff amount or payoff quote
Loan balance questions
Interest, fees, or contract terms
Title status or release
Questions about delinquency reporting
Requests to change loan terms
Anything related to your contract paperwork
Carpay does not have access to, and does not manage, your loan contract details.
How to contact your dealership
To get help with loan-specific questions, contact your dealership’s finance or customer service department.
You can usually find contact information:
On your loan contract paperwork
On your dealership’s website
By calling the main number for the dealer
If you’re not sure who to contact, start with the person who sold or financed your vehicle. Carpay Support can also provide you with their contact information.
Example questions for your dealership
You may wish to ask your dealership about:
“What is my current payoff amount?”
“Has my title been released?”
“Why did my last payment not show in my loan balance?”
“Can I change my due date or payment schedule?”
Your dealership is the party that issued your loan, so they can provide answers and documentation.