This article explains how dealers using AutoManager can add, edit, remove, and approve extra fees that sync with Carpay, including CPI, side note balances, and other non-standard charges.
Extra fees require dealer review and approval before payments are posted to AutoManager.
What are extra fees?
Extra fees are non-standard or additional charges assigned to a customer’s account, such as:
CPI (Collateral Protection Insurance)
Side note balances
Late fees
Service or recurring fees
These fees appear separately from the customer’s regular payment schedule and must be managed directly in AutoManager.
Extra fees page layout and breakdown
The Extra Fees page displays all additional charges assigned to a customer.
Column | Description |
# | Sequence/order of fee entries. |
Due Date | When the fee is scheduled to be billed. |
Fee Name | The type of fee being charged (e.g., CPI). |
Total Fee Amount | The total amount for that individual fee. |
Paid | The amount already paid towards that fee. |
Remaining | The balance that is still due. |
Status | Indicates if the fee is Scheduled, Past Due, or Paid. |
Edit | Pencil icon to modify the fee amount or due date. |
Delete | Trash can icon to remove a specific fee from the schedule. |
Adding an extra fee
To add an extra fee to a customer account:
Go to the Customers tab in AutoManager.
Open the customer’s account.
Select the Extra Fees tab.
Click the Actions button at the top-right of the table.
Choose an option such as Build Recurring Fees.
Enter:
Fee type (CPI, Late Fee, Service Fee, etc.)
Start date (these dates align with the customer’s scheduled payment dates)
Number of payments or select Continue until paid out
Fee amount
Once saved, the fee schedule will appear in the Extra Fees table.
Editing an extra fee
To modify an existing fee:
Click the pencil icon in the Edit column
Update the amount or due date
Save your changes
Edits apply immediately to the fee schedule.
Deleting an extra fee or fee schedule
You can remove fees in two ways:
Single fee: Click the trash can icon next to the fee
Entire fee schedule:
Click Actions
Select Manage Fees
Click the trash can next to the fee schedule
Actions needed tab — Dealer review required
The Actions Needed tab shows payments that include extra fees and require dealer approval.
Each row represents a customer payment submitted through the Carpay website or mobile app and includes:
Customer name
Account number and stock number
Reference number and VIN
Submission date
Payment platform (Customer App or Carpay Website)
Additional or late fees applied
Regular amount vs. total amount paid
Memo field for internal notes
Action link to view details or issue a refund
Approve button
Payments will not post to AutoManager until they are approved here.
What dealers need to to with Actions Needed
Dealers are responsible for reviewing payments that have an extra fee schedule added and confirming that fees have been properly allocated. Here's how:
When reviewing payments in Actions Needed:
Review each line item carefully
Confirm amounts are correct
Validate extra or late fees
Verify account and vehicle details
Click View to see the full payment breakdown
Refunds can be processed from this screen if needed
Click Approve once everything looks correct
You can also use Approve Selected or Approve All after review
Only approved payments will post back to AutoManager.
Important notes
Payments with extra fees require dealer approval
Payments are not posted to AutoManager until approved
Reviewing these items regularly helps prevent posting delays and reconciliation issues